Site down or white screen
A critical error or fatal PHP error after an update or code change.
Something is broken?
Site down? Do not panic.
White screen, failed update, broken checkout? Tell us what is happening and we will look at it as quickly as we can.
Common emergencies
What we usually see
Checkout or payments failing
Orders not completing, payment errors or stuck order statuses.
Broken after an update
A WordPress, plugin or theme update changed something important.
Can't log in
Locked out of the admin or login redirect loops.
Layout suddenly broken
Styles missing, pages misaligned or a builder gone wrong.
Suspicious activity
Unexpected redirects, spam or signs of a compromise.
How we work
A simple, clear process
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01
Tell us
Send what happened and what changed recently.
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02
Triage
We confirm the problem and the safest way to look at it.
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03
Fix
A careful fix, with a backup first when possible.
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04
Verify
We test the fix and confirm with you.
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05
Prevent
Advice so it is less likely to happen again.
Report an issue
Tell us what is wrong
We will look at it as quickly as we can. We do not promise a specific response time or round-the-clock availability, but we will be honest about what we can do.
Never send passwords or API keys here. We arrange secure access separately if it is needed.
FAQ
Common questions
Quick answers. Can't find yours? Just ask.
Still have a question?Tell us what you need. We reply with honest next steps.
Contact Us 01How fast will you respond?
We look at emergency requests as quickly as we can. We do not promise a fixed turnaround or 24/7 cover.
02Will you make a backup first?
Where possible, yes. We back up before changing anything.
03What if you cannot fix it?
We will tell you honestly, and explain the options.